Free CRM for WooCommerce
Machine learning on your data, the intelligence layer for customer retention and that other WooCommerce CRMs lack.
Install this, and we'll tell you which customers are worth saving or .
Act on your data, not what worked for somebody else.
Everything Included
How It Works
Read Your Orders
Never worry about disrupting your store, CRMlytics quietly reads your order data in the background.
Run Machine Learning
Get churn scores, order forecasts, and RFM values. All calculated on your server, No third-party APIs.
Segment Your Customers
Know who to protect and who to win back, your customers are automatically sorted into segments: Champions, At-risk, Loyal, Lost.
Recover Revenue and Retain More Customers
Reach the right customer at the right time. Email a segment, tag, or all customers from inside the plugin.
What It Does
Store Dashboard
Get a 360° view of how your store is performing. Monitor key metrics, recent activities, and customer trends in one place without switching tools.
- Real-time aggregated metrics
- Live activity feed
- Macro trend analysis
Customer Timelines
Order changes, email clicks, tag changes, manual notes, and activities, all in one timeline per your customer. Never miss a touchpoint.
- Complete interaction history
- Manual staff notes support
- Email click tracking
Email Campaigns
Email a segment or tagged group directly from inside the plugin. Clicks and engagement feed automatically back into each customer's timeline.
- In-app email composition
- Engagement & click tracking
- Targeted segment sending
Smart Tags
Tag customers manually or let the plugin auto-tag based on behavior. Your retention lists stay accurate and up to date as customer activity changes, without any manual work on your end.
- Rule-based auto-tagging
- Manual tagging overrides
- Dynamic list management
Custom Segments
Filter by total orders, average order value, health score, or purchase dates. Save those filters as dynamic segments and run campaigns that target the right people instead of blasting your entire list.
- Advanced conditional filtering
- Save & auto-sync segments
- Campaign-ready grouping
Churn Risk Scores
Every one of your customers gets a health score based on their buying pattern. See who is at risk of leaving right now, so you can reach out before they're gone.
- Predictive health scoring algorithms
- Sort customers by risk level
- Segment by churn risk
Order Forecasts
See how many orders each of your customers will place in the next 30, 90, and 180 days. Know who is worth spending your marketing budget on to maximize ROI.
- 30, 90, and 180-day forecast windows
- Ad budget optimization
- Long-term LTV projections
RFM Scoring
Recency, Frequency, and Monetary scores are automatically calculated for every every one of your customers. Instantly see who your highest-value repeat buyers are, protect them before a competitor does, and re-engage the ones slipping toward inactivity.
- Automated RFM grid computation
- Zero-export analysis
- Pre-built customer tiering
CSV Export
Export your customers and data segments to a CSV file in seconds. Easily bring your clean, organized data into other tools or spreadsheets.
- 1-click fast exporting
- Segment-specific downloads
- Ready for external integration
How much revenue walks out your door every year?
Data-Driven CRM
Run machine learning models on your existing order history to uncover hidden buying patterns.
Review calculated health scores to see exactly who is likely to churn or ready for a promo.
Group those identified customers into highly targeted, data-backed segments.
Drill down into dedicated customer profiles to view individual predictions and history.
Take individual action by logging phone calls, leaving team notes, and assigning custom tags.
Reach out to your segmented audiences immediately using the built-in email campaign manager.
Your data never leaves your server. Native WordPress plugin. No syncing to a third party. The machine learning models run inside WordPress.
The plugin is free. Your number crunching does not require a recurring fee.
Your store never slows down. Tested on 200,000+ orders and 15,000 customers with zero storefront impact.
21 questions
Is CRMlytics really free?
Yes. Free plugin on the official WordPress directory. No subscription, no usage fees, no data sent outside your server.
Does it work with my WooCommerce setup?
Works with any WooCommerce store on WordPress 6.0 or later. Reads your existing order data directly.
Where does the prediction data come from?
All predictions are built from your own WooCommerce order history and run locally on your server, no data leaves your site.
How long does it take to see results?
Install and activate. Within minutes, CRMlytics has processed your existing WooCommerce order history and you can already see which customers are at risk of churning, who your most valuable repeat buyers are, and where to focus your retention efforts first.
What is RFM segmentation?
RFM stands for Recency, Frequency, and Monetary value. CRMlytics uses these three signals to automatically sort customers into groups: Champions, At Risk, and Lost.
Does this CRM need WooCommerce?
Yes. CRMlytics is a WooCommerce CRM built specifically for WooCommerce and won’t work without it.
Does my customer data get sent to your servers?
No. The machine learning runs locally on your own server. We never send your data to an external API or third-party service. Your data is yours.
Will this mess with my WooCommerce data?
No. The CRM securely reads your orders in the background to build its own timelines and predictions. Your actual live store data is untouched.
Can I build custom segments?
Yes. You can stack different rules to filter your customers however you need to.
What's the difference between a segment and a smart tag?
A segment is a live filter you run when you need to look at a specific group right now. A smart tag is an automatic label the system applies to a customer and keeps updated over time as their behavior changes.
Can I email a specific segment?
Yes. You can target your whole list, specific segments, or just people with a certain tag, directly from the plugin.
How accurate are the predictions?
CRMlytics uses the BG/NBD (Beta Geometric/Negative Binomial Distribution) model, a well-established statistical framework for repeat purchase forecasting. The model learns from your entire store’s order history, then applies that to each customer’s individual buying pattern. It is not guesswork or static rules like “hasn’t bought in 90 days.” That means the churn scores and order forecasts you act on are grounded in how your actual customers buy, reliable enough to make real retention and revenue decisions with.
Will this slow down my store?
No. CRMlytics has been tested on WooCommerce stores with over 200,000 orders and 15,000 customers without issues. It runs in the background and does not affect your storefront or checkout.
Are there any premium add-ons or a Pro version?
Currently, CRMlytics is a completely free WooCommerce CRM. We may introduce advanced features in the future, but all current features will remain free.
Is there a limit to how many customers or orders it can process?
No hard limits. It depends entirely on your server capabilities. It has been tested on stores with over 200,000 orders.
Does it work with historical data, or only new orders?
It works with historical data. As soon as you install and activate the plugin, it begins analyzing your entire WooCommerce order history to build predictions immediately.
Where can I get support if I need help?
You can reach out on the official WordPress.org support forums for the CRMlytics plugin.
How does email sending work?
CRMlytics uses WordPress’s built-in wp_mail() to send emails. It works with whatever mail setup you already have, including any SMTP plugin like WP Mail SMTP or Postmark.
How does the health score work?
Each customer gets a score from 0 to 100. For repeat buyers, it’s the BG/NBD model’s probability that the customer is still active, scaled to 100. Below 40 is critical territory. New customers who’ve only ordered once start around 80 and drop over time if they don’t come back.
Does it need a minimum number of orders to work?
No minimum. It runs on whatever data you have. Predictions get more accurate as your order history grows, but the plugin doesn’t refuse to calculate on small datasets. On stores with very few orders, treat the scores as rough estimates.
Does it work with WooCommerce Subscriptions?
CRMlytics reads standard WooCommerce orders, so renewal orders from WooCommerce Subscriptions are counted alongside regular purchases. Active subscribers will naturally show high health scores and low churn risk, which accurately reflects their buying behavior. Keep in mind that CRMlytics is built with retail ecommerce stores in mind, where customers make individual purchase decisions rather than recurring payments.
Start Retaining More Customers Today
Within minutes of installing, you know which customers are at risk of leaving, who your best buyers are, and where to focus your retention effort first. No API keys, no third-party accounts, completely free.